Fraud Alert: Thieves Target I-5 Corridor with ATM Skimming Devices

There has recently been a very high volume of card fraud attempts affecting consumers and financial institutions along the I-5 corridor, involving a possible data breach and/or skimming devices at merchant point of sale terminals and/or non-Fibre ATMs. Here’s how you can keep your accounts safe:

  1. Be aware of the signs of an ATM skimming device. Watch this video for pointers.

  2. Use Online Banking to monitor your accounts regularly, and take advantage of its transaction alerts options. If you’ve not yet signed up for our upgraded Online Banking service, please contact us, and we’ll send you a sign-up link. Notification examples include balance alerts, insufficient funds alerts, and transaction alerts

  3. Download the free CardValet mobile app. Click here from your Apple mobile device, or click here from your Android mobile device. Then use CardValet to create real-time account balance and transaction alerts. It also enables you to turn your card off when you see fraudulent activity on your account.

  4. Contact us if you detect fraudulent activity. Our Card Services Department will work closely with you to resolve the problem.

  5. If you detect fraud after hours, call 1-800-472-3272 to discuss temporary blocks on your card due to suspicious activity.

Meanwhile, we’ve recently taken the following steps to safeguard our members’ accounts:

  1. Implemented chip technology in our credit and debit cards

  2. Added chip card readers to our ATMs

  3. We have created card transaction rules which look for transactions outside of the member's normal spending pattern. If transactions outside of the normal card usage appear, the transaction is flagged for closer monitoring and/or blocking of the transaction and card, as warranted. Members are contacted when those steps are taken.

Nobody hates fraud more than we do, and we’ll continue to make fighting fraud a top priority. Says Shelly Buller, Fibre Federal’s Senior VP of Member Services: “We continue to look for ways to manage the risk and member service related to fraud and that is especially true for card fraud. We are not resting on those tools alone as we continue to monitor and look for ways to reduce the risk.”