Thank you for your understanding as we make service adjustments to protect the health and safety of our members and staff. You can find the most up-to-date information here.

  • Use our free Online Banking for your transactions including transfers, loan payments, and more. Don't already have Online Banking?  Click here to get started.
  • Use Mobile Deposit to securely and quickly deposit checks from home with your mobile device. In most cases, the funds will be available by the following business day.
  • Conduct your regular transactions at our drive-up. Please always bring your ID.
  • If you wish to open a new account or apply for a loan, please apply online or call ahead to 866-901-3521 to make an appointment.
  • For all loan questions, call us at 866-901-3521.
  • Fibre Financial Group is available by appointment only. Please call 360-414-4224.
  • Use Call-24 Telephone Banking. If you’d prefer not to use Online Banking, Call-24 is also an option to check balances, transfer funds, and make loan payments.
  • ATMs are available at all branches. You can withdraw cash, transfer funds, make loan payments, and make cash or check deposits in the envelopes provided. We’re part of CO-OP Shared Branching, so you have surcharge-free access to nearly 30,000 ATMs nationwide.
  • Night drop is available at all branches. Deposits are posted by the next business day.
  • Be aware of COVID-19 phishing scams and other cyber scams. For more information, visit www.consumer.ftc.gov.

Contact Center hours: 8:30am-5:30pm Monday-Thursday, 8:30am-6:00pm Friday, 8:30am-4:30pm Saturday

OREGON FINANCIAL SERVICE CENTERS

Oregon Lobbies:

Warrenton: 8:30am-5pm Monday-Thursday, 8:30-6pm Friday

Warrenton Red Leaf Coffee: 8:30am-4pm Monday-Friday

Rainier: 9am-5:30pm Monday-Thursday, 9am-6pm Friday

All other OR locations: 9am-5:00pm Monday-Thursday, 9am-6pm Friday

Oregon Drive Ups:

Warrenton: 8:30am-5:30pm Monday-Thursday, 8:30-6pm Friday

Rainier: 9am-5:30pm Monday-Thursday, 9am-6pm Friday

All other OR locations: 9am-5pm Monday-Thursday, 9am-6pm Friday

WASHINGTON FINANCIAL SERVICE CENTERS

Washington Lobbies:

Woodland Express with Concierge: 8:30am-5:30pm Monday-Thursday, 8:30-6pm Friday, 9am-2pm Saturday

Woodland Express ITMS: 5:30am-7pm Monday-Friday, 6:00am-7pm Saturday, 6:30am-7pm Sunday

All other WA locations: 9am-5:30pm Monday-Thursday, 9am-6pm Friday

All other WA lobbies closed Saturday

Washington Drive Ups:

Main: 8am-5:30pm Monday-Thursday, 8am-6pm Friday

All other WA locations: 9am-5:30pm Monday-Thursday, 9am-6pm Friday

Saturday Drive Ups:

Main: 9am-4:30pm

Triangle: 10am-2pm

Ocean Beach: 10am-2pm

Woodland: 9am-2pm


  • Please bank remotely or use our drive up if you are feeling ill or have been exposed to COVID-19.
  • Mask usage is required at all Oregon locations. When you enter, you will be asked to briefly lower your mask and look into the camera before proceeding.
  • Due to social distancing guidelines, a limited number of members will be allowed into each lobby at a time.
  • Please maintain a distance of 6 feet from your fellow members within the lobby.
  • If you wish to open a new account or apply for a loan, please apply online or call ahead to 866-901-3521 to make an appointment.
  • There are no public restrooms and no exceptions.
  • There will be no Saturday hours in the lobbies at this time except at the Express Service Center.

Unemployment Benefit Fraud

The US Secret Service has identified a Nigerian crime ring that is exploiting the Covid-19 crisis by filing fraudulent unemployment claims across the United States. They are using Social Security numbers and other personal identification information to file the claims.

If you get a letter in the mail or your employer contacts you about receiving a claim letter, it is critical to act fast.  Although it is unknown how the crime ring obtained the information, the criminals may have enough information to create a fake ID, apply for credit, open accounts, and file a tax return.

Steps to Follow:

1) Contact your employer to report the identity theft.

2) Report the fraud to your state’s Employment Security Department.

3) Report the identity theft to the Federal Trade Commission (FTC).

  1. Click on the Report Identity Theft link, then Get Started.  
  2. Select "I Want to Report Identity Theft," then "Government Benefits or IDs," and "Get Government Benefits." 
  3. Print a copy for your records.
  4. Complete the "What to do Right Away" checklist. 
  5. Add a fraud alert to your credit report. This protects your credit and lets the Social Security Administration know that your SSN has been exposed.  
  6. Continue the checklist for what to do next
  • Unable to file online: Follow the steps here.  

4) Report the Identity Theft to your local law enforcement department.

  • File Online (Recommended): File a non-emergency report online if the option is available. 

  • Call the non-emergency number if you are not able to file online.  

5) Set up an IRS account at www.irs.gov.

6) Keep copies of all the reports you filed, any correspondences sent or received, and notes.  

7) Report the identity theft to us.

  1. We will require identification for any transactions or inquiries.   

  2. Utilize multi-factor authentication (identifying yourself at least two different ways) whenever available, especially for phone activity and Online Banking.

During this unprecedented time, we want to remind you that we are here for you as your financial partner and resource. As always, your accounts are safe with us, insured up to $250,000 by the National Credit Union Administration (NCUA). To alleviate financial challenges resulting from the coronavirus outbreak, we’re offering a variety of financial support options. If you have concerns about your income or other financial matters at this time, please talk with us about your situation so we can find the best way to meet your needs.

If you need financial assistance through any of the options below, give us a call at 800-205-7872 .

Member Resources

Skip A Pay
Our Skip A Pay program allows you to skip a payment on a qualified loan once a year for a $25 fee.

Loan Relief
If you need assistance with your existing loan, give us a call. We can work with you to create a plan to meet your needs. You can also reach out to us via email at: membersolutions@fibrecu.com.

Debt Consolidation
If you’re struggling to make multiple loan payments, we may be able to consolidate your debt to make your monthly payments more manageable.  Apply here.

MemberGuard
If you’re out of work and your loan is protected by MemberGuard Platinum, you may be covered for employment interruption. If you are home sick with COVID-19, you may qualify for a disability claim. Call 844-707-4964 for assistance or click here to start your claim.

GreenPath Financial Wellness Counseling
We partner with GreenPath to offer members free counseling for a variety of financial concerns. GreenPath can help with budgeting, money management, debt repayment, and housing counseling. They can also help members avoid bankruptcy, foreclosure, and repossession. If you’re concerned about your current financial situation, you can reach GreenPath at 1-877-337-3399 to speak with a counselor.

Your financial wellness is a priority for us, so don’t hesitate to let us know if the viral outbreak has impacted you. Our lobbies may be restricted, but we are here for you.

*Annual Percentage Rate effective 3/18/20 to 5/31/20. 12-36 months term at this rate. 37-60 months available at 4.99% APR. Loan amount subject to credit approval.



We're Now Accepting PPP Forgiveness Applications

We are now accepting applications for forgiveness for all Paycheck Protection loans. Borrowers can apply for forgiveness as soon as you have completed your designated payroll covered period and spent all funds appropriately. We encourage you to apply soon to get the process started.

If you are ready to request assistance in applying for forgiveness of your PPP loan please contact us at 800-205-7872 .


Economic Injury Disaster Loan (EIDL) and EIDL Advance

Available through the Small Business Administration (not Fibre Federal/TLC) for qualified small businesses. Apply here.

FRAUD ALERT
There are currently phishing attempts directed at PPP applicants.  If you applied for a PPP loan and receive an email or text message asking for additional verification, check-stubs, etc., to complete your PPP loan process, please verify the message is coming from the credit union.  Never share proprietary information with unverified sources.