Welcome to Our New & Improved Online Banking Services!
We’re so excited about the new features our Online Banking upgrade provides for you!
- Enjoy a cleaner and more user-friendly interface in both desktop and mobile environments.
- You now have the opportunity to view every consumer account you’re a primary or joint owner on, with one log in!
- Transfer funds to another TLC member.
- Log in to Mobile Banking with your fingerprint on both Apple and Android devices. On Android devices, you also have the option of setting a PIN.
- Business Bill Pay is now available for Business Online Banking users.
- Customize your experience by choosing and organizing your five favorite widgets that appear and color-coding your accounts (mobile and desktop). On desktop, you can also select from a variety of themes.
- Re-order accounts (desktop only) and hide accounts (both desktop and mobile).
- Link your accounts at other financial institutions to make transfers to and/or to view balances.
- Budgets: create a budget, assign accounts, and add expenses and income.
- Savings Goals: Create goals and monitor your progress.
- Group your transactions into categories to accurately track your spending.
- Skip-a-Pay: Initiate a skip payment within Online Banking.
- You can now view your Visa statement through Mobile Banking, in addition to your regular statement.
- On Desktop, view details on pending transactions for the following week from your dashboard.
- Snapshots: View selected account balances by launching the mobile app, without logging in.
- Business members, you will now be able to do Business Online Banking and Business Bill Pay.
Learn More About Our New Online Banking Platform:
Probably the most significant result of the upgrade is your ability to manage all consumer accounts you’re a primary or joint owner on, with just one log in. (See What You’ll Notice When You First Log In below for more information on this.) For this reason, it’s very important that each member creates their own login credentials. Even if you’ve shared a password with your spouse/fellow account owner in the past, we strongly encourage you to create individual usernames and passwords now.
To begin, it’s important for you to know whether you’re the primary owner or the joint owner on your account. The primary owner is the one whose name appears on the mailing label of your member statements.
If you’re the primary owner on your account and you’re already an Online Banking user: Sign in to your account for the first time by entering your account number in the UserName field. Follow the prompts to complete your first time login with the new Online Banking platform. You will need also need your Social Security Number and your ZIP code. (Click here if you have more than one account number and have trouble logging in.) Your new password must contain at least 12 characters, at least one lower case, at least one upper case, at least one special character, and at least one number.
From a desktop:
Select “Online Banking Login” from our home page as you normally would, and follow the prompts.
From your phone or tablet:
If you have an iPhone or iPad, update your existing Fibre Federal app by visitng the Fibre Federal/TLC Mobile App in the App Store, then click the "Update" button. If you’re an Android user, delete your existing app and upload the new app by searching for Fibre Federal in Google Play. Then open the new app and follow the prompts to log in.
If you are not the primary owner on any accounts and/or you’re a brand-new Online Banking user: Simply give us a call and we’ll get you set up!
Good news for mobile users: you can now use your fingerprint to access Mobile Banking! You must have fingerprint authentication set up and enabled on your device. After you have successfully established your username and password, you will have the option of using fingerprint authentication for subsequent logins. On Android devices, you also have the option of setting a PIN.
Please note: Regardless of whether you established your login credentials on desktop or mobile, you will be asked to verify your device upon your second login. This is required, per our security protocol.
If you experience any trouble logging in, make sure the browser you’re using is supported. Here’s a list of currently supported browsers.
Whether you log in from a desktop or mobile device, you’ll notice significant differences. To learn about the additional options and familiarize yourself with what’s new, we encourage you to spend some time playing around and clicking buttons.
We are very excited to introduce account linking! If you are a primary owner on more than one consumer account, you will now have the ability to manage all of these accounts with your single login.
If you wish to also manage consumer accounts on which you are a joint owner, just give us a call and we’ll add those accounts as well, so they’re all accessible for you. If you have previously asked the credit union to set up cross account transfers to consumer accounts on which you are a joint owner, you are the exception to this rule. In which case, you should now have full access to those accounts within Online Banking. You can view balances and transfer funds to and from these accounts.
If you’ve asked the credit union to set up cross account transfers to consumer accounts on which you are NOT an owner (either primary or joint), those accounts will no longer be available to you within Online Banking. But don’t worry! It’s now easy to transfer to any member’s account via member to member transfer. (See directions below, under Transfers.)
Desktop: On the left hand side of your dashboard are green boxes (“widgets”). When you click “More,” you can view all available widgets. Select “widget options,” and view a description of each widget. Select the star to the right of the description to choose your 5 favorite widgets you’d like to appear on your dashboard. You can also select the order in which they appear.
Mobile: Your widgets are available under the hamburger menu. To choose the 5 widgets that appear at the top, select “Settings,” then “Widgets” and select the star to the right.
Desktop: Your profile can be found in the upper right corner of your dashboard, where your name appears. Click on your name and select “Settings” to upload a photo of yourself, update your nickname, select your time zone, update your username, password, confidence image, and two-factor authentication, select your favorite desktop theme, update your contact information, set all account notifications, re-order accounts within account types, assign account colors and nicknames, hide accounts, and manage remembered & PIN-enabled devices.
Mobile: Access your profile by selecting the hamburger menu, then Settings. You have the options of changing your nickname, assigning account colors and nicknames, enabling certain notifications, updating your username and password, updating your contact information, hiding accounts, and selecting Snapshot accounts (see more about Snapshot accounts under Viewing Your Accounts below.)
Desktop: On your dashboard, you’ll see “Last 30 days” and “Next 7 days.” These are recent logins, scheduled transfers, transfers performed through the new Online Banking platform, notifications, and account holds.
Good News! Any transfers you have already scheduled are established in the new platform, so there is no need to re-create them.
There are a number of ways to transfer funds via Online Banking. You’ll find the new system to be more robust and intuitive.
Quick Transfers (desktop only): Select the Transfers widget. The default option is Quick Transfers, where you can make a one-time transfer between your own accounts. You can also perform Member to Member transfers here, if you have the account set up. See “Setting up a Member to Member Transfer” below. Select the account you wish to transfer from, enter the amount (or select from a list of popular amounts), then select the account you wish to transfer to. The transfer will occur immediately.
Classic Transfers allow you to schedule a future and/or recurring transfer, transfer to another TLC member, or transfer to an external account that you have set up. They also allow you to add a memo to the transfer.
Desktop: Select the Transfers widget, then the Classic tab.
Mobile: Select the hamburger menu, then Transfers.
Member to Member Transfer: If you need to transfer funds to another member and you are not a primary or joint owner on their account, this method is ideal because the transfer occurs immediately. You will need to know the member’s account number, share ID, and last name. The Share ID is the account type (a two digit number indicating savings, checking, loan, etc.).
Desktop: Select the Transfers widget, then Classic. After selecting which account you wish to transfer from, select “Transfer to another TLC member” and follow the prompts. You have the option of saving this account for future use, in case you wish to transfer to the member again.
Mobile: Select the hamburger menu, then Transfers. Select “Add Account” in the upper right. It defaults to Internal Account (Member to Member). Follow the prompts.
Person to Person (P2P) Transfers (available in desktop only): You can also transfer to another person (whether they’re a TLC member or not) with just their email address or mobile phone number. This transfer takes 3-5 days or more to complete, depending upon when the recipient accepts the transfer. If the person is a TLC member, please see instructions for the much-faster “Member to Member Transfer” above.
External (A2A) Transfers: See “External Accounts” under “Viewing Your Accounts” above for instructions on how to set up your external accounts for transfer purposes.
Your loan account balances are immediately viewable when you log in via desktop or mobile.
View Your Loan. In both desktop or mobile, simply click on your loan account to view the account history. Select “Account Details” to see when your next payment is due, your past due amount (if any), your interest rate, your payoff balance, and more. This information is now available for mortgage loans as well!
Make a Loan Payment. On desktop, select the “Pay” icon on the loan. On mobile, select the loan account, and select the “Pay Now” option. Or, follow the Transfers directions above.
Please note: If you make a payment on your mortgage loan, it will not post to your loan until the following business day.
Transfer from Your Visa. You can transfer available funds from your Visa to one of your deposit accounts. In desktop or mobile, follow the “Transfers” directions above.
Apply for a Loan: In desktop, select the “Apply Online” widget in desktop. In mobile, select the hamburger menu, then “Apply Online.”
Message can be sent and received from the credit union.
Desktop: To create a message, access the Message Center by selecting your Profile, then messages, and then select Compose. Or, you can select the Message Center widget, then select Compose. You can even attach a file. If you have a message from the credit union, you’ll see a red dot on your profile picture.
Mobile: To create a message, access the Message Center by selecting the envelope icon in the top right corner, select “Go To Message Center,” then select the “Compose” tab. Or, you can select the Message Center widget from the hamburger menu. If you have a message from the credit union, you will see a blue dot on the envelope icon.
Unfortunately, any alerts/notifications you set up prior to the upgrade will not carry over to the new platform. So you will need to re-set them.
First, make sure your contact information is up to date so your alerts function properly. (Desktop: Profile, Settings, Contact; mobile: hamburger menu, Contact.)
Notifications/Alerts must be set up in desktop. Select Profile, Settings, then Notifications. It’s important that you select how you prefer to receive General Alerts (ie, alerts generated by the credit union). Then, select which notifications you wish to initiate, and whether you prefer to receive them via email or SMS (text message).
Notification examples include balance alerts, insufficient funds alerts, transfer alerts, budget alerts, and savings goals alerts. All notifications will be sent within one day. We encourage you to explore the Notifications options to familiarize yourself with the types of situations you can automatically be notified of.
You may view all alerts via mobile, as well as turn your alerts on and off, and choose how to receive them. To do so, select the hamburger menu, Settings, then Notifications.
If you're a current Bill Pay user, all of your information will be available after our upgrade.
Select the Pay Bills widget (desktop) or hamburger menu, then Pay Bills (mobile). You may first receive a “Get Your Bill at the Payment Center” pop-up window if you have any qualifying eBills. This is an optional service that lets you know when your payment is due.
Once you proceed to the Payment Center, you’ll find the following options:
- Review your payees and add new ones
- Pay bills, including selecting a date, rushing delivery (for an added fee), and setting a payment reminder
- View your bill pay activity
- See which accounts are connected to your bill pay service
- Update your profile information
Select the Help Center option for complete answers to your Bill Pay questions.
View your regular and Visa statements online. Select the eDocs widget. You have the option to subscribe to (or unsubscribe from) E-Statements here. To view your statements, select the statement type and date from the drop down list. You can also print or download your statements.
Please note: You will only be able to view E-Statements on accounts on which you are the primary owner. Joint members will still be able to access full account history (see “Viewing Your Accounts” above).
- You will no longer need to log in to Sprig to perform a mobile check deposit. It will be available to you upon logging in through the mobile app. Sprig will no longer be an option to TLC members. Be sure you have written “Mobile Deposit Only” under your signature on the back. From the mobile app, select the hamburger menu, then “Deposit Check.” Follow the prompts. Mobile Banking will take the check photos for you. Be sure you have a dark background available to place the check against for the photos. Once complete, you will receive a message that your check was successfully submitted along with a confirmation number. Your deposit will usually be available in your account by the following business day.
Now you can create a monthly budget and assign accounts to it, as well as monthly expenses and income. On desktop, select the Budgets widget. Creating a budget is available in desktop only; however, you may view created budgets in both desktop and mobile.
Name your budget, then select the account you wish to assign your budget to. Next, enter the amount and type of expense you wish to budget, and the amount and type of income deposited to the account. Use whole dollar amounts, no cents. Lastly, view your transaction history on the assigned account and select which transaction categories are applicable to your budget (both expense and income). Be sure you have already assigned the applicable transactions to categories (see Transaction Categories under Viewing Your Accounts). The system will remember these types of transactions and apply them to your budget going forward. You can always edit your budget in the future.
Once your budget is established, you can view your progress under the Summary tab of the Budgets widget (desktop) or by selecting the hamburger menu, then Budgets (mobile). Set alerts for your budget under Notifications (see Notifications/Alerts above).
Our new Online Banking platform also allows you the ability to create savings goals and monitor your progress. Creating a savings goal is available in desktop only; however, you many view created savings goals in both desktop and mobile.
First, select the deposit account you wish to assign to your new savings goal. Then, name and categorize your goal. Enter the amount you wish to save (use whole dollar amounts, no cents), and your target date. You can even upload a photo!
Once your savings goal is set up, you have a number of options:
Add Funds: This option allows you to contribute to your goal by quickly transferring funds from another account (available on desktop only).
Settings: Determine how you would like future deposits to this account will be allocated to this and other goals. (Available on both desktop and mobile. Select the gear icon in mobile.)
Edit: Change any part of your savings goal at any time (available on desktop only).
When you first log in to Online Banking via desktop or mobile, your account balances are immediately viewable.
To view history, simply click on the account in desktop or mobile. (Please note: history is not yet available for mortgage loans.) When viewing history, you can sort by a number of factors.
Desktop: Within your account, select the funnel icon. Sort transactions by date range, category, transaction account, and more
Mobile: Click on your account, then select the funnel icon. Sort by deposits, withdrawals, or checks.
Transaction Categories: On your desktop, you can now keep track of how much you’re spending, based on pre-determined categories and sub-categories, or ones that you create. You can find the category under each transaction. If the transaction is not automatically assigned to a category, you will see the option to add one. From here, you can assign a category, split a transaction into multiple categories, or add a new sub category. View your spending breakdown by selecting analytics, then spending.
To view checks, within your checking account transaction history, select the check you wish to view. All viewable checks will have a check icon next to them.
Customizing the way you view your accounts
To change account nickname, assign a new color to the account, or hide an account:
In Desktop, select Profile, Settings, Accounts tab, then select the pencil to the right of the account. In mobile, select hamburger menu, Settings, Accounts, then select the account.
To re-order accounts within account categories, Select Profile, Settings, Accounts tab, then “Reorder Accounts.” (Desktop only.)
You can now view selected account balances from your mobile device by simply launching the mobile app. There is no need to log in. In your mobile app, select the hamburger menu, Settings, then Snapshots. Select the accounts you would like to add to Snapshots, then select Save. Note: Snapshot Accounts is different than “Accounts Snapshot,” which is what you see when you are already logged in.
Now you have the option of linking external accounts (accounts at other financial institutions) to view balances. You will need your account number, account type, routing number, and log-in information for your external account.
From your desktop, select Profile, Settings, Accounts tab, Link an External Account, then “Link accounts from another financial institution,” and follow the prompts.
You cannot link an external account in mobile banking, but if you’ve already set up the account on your desktop, you will be able to view that account on mobile.
Business Account Holders:
The responsible owner, officer, or trustee that currently signs on the account needs to be the one to log in to our upgraded Online Banking service for the first time to establish log-in credentials. You will need the EIN, TIN, or Social Security Number of the primary account name, the account number, and ZIP code of the address used on statements.
Because of the added functionality of our upgraded Online Banking service, we advise you to only share your login credentials with joint owners, officers, or trustees. Anyone who logs into the account will now have the ability to perform a member-to-member transfer out of the account. Therefore, the security of your login credentials is imperative.
Adding Other Users:
To set up other authorized signers, such as a bookkeeper, office assistant, or other staff members, please follow the steps below. This is available via desktop only.
Consumer Online Banking Users:
From Profile, select Settings, "Shared Access," then "Add a user." From here you can input a guest user's information and permissions.
The options are below:
- -All permissions
- -View Account (Can see account balance)
- -View Transactions (Can view history and checks images)
- -Transfer Into (From the designated accounts)
- -Transfer From (To the designated accounts and Member to Member)
After you have reviewed and confirmed the information, your guest user will be sent an email invitation to access your accounts. A confirmation code will be given to you to share with the guest user. To retreive this code, go to the "Pending Invitation" within your Shared Access tab and select the down arrow. Give this code to the guest user. They will need to enter it after clicking on the link within their email invitation. This code will expire in 24 hours. The guest user will then be able to access your accounts with their own user name and password.
After the guest user accepts the disclosure, they will need to complete the registration process. They will then be asked to create a user ID and request a temporary password. The temporary password will be sent to them, and they can use it to create a new password. The guest user then selects a confidence image and confirms contact information.
As the primary owner of the account, you will be able to see if your invitation was accepted within the "Shared Access" tab. You will then have the options to delete or update access, expand guest profile, and either edit account access or delete the guest user.
Business Online Banking Users:
The “help” button at the top right of your screen is very informative. It should help you find the answers to most of your questions.
Select the Business Administration widget.
As the account owner/officer, you are considered the “master user.” The master user decides who else should get access to the accounts and what limitations are needed. You can authorize multiple account sub users with very specific levels of access but creating “roles” and assigning them to sub users. Remember to save your changes at each step of the process.
Select the “roles” button.
Select the “add a role” button. Give the role a name (such as manager) and description. The new role has been created and will appear on left side of your screen.
Now you need to set permissions, accounts and limits that will be associated with the new role. Click any pencil icon to customize the permissions you are giving to the role. If as the master user you wish to grant full access to a sub user, you will check all permissions. Selecting all permissions will also allow the designated person to set up new roles and users.
Under “Transfers” you will see an option to “Add Member to Member Transfer Account.” If this feature is selected, the sub user will have the ability to transfer from accounts assigned within the role, to ANY account at Fibre Federal Credit Union.
Accounts & Limits:
Accounts - Using the pencil icon, select all accounts you want assigned to the role you created.
Limits - Using the pencil icon, set limits for the sub users in this role. You can set and authorize maximum limits for daily, weekly and monthly intervals. To delete a role, click “Delete Role” at the bottom of the window. Before a role can be deleted, any assigned sub users must be deleted.
Each role must have a sub user(s) assigned to it. Create a new user by clicking on the “Add a User” tab.
You will need to create a unique username and provide it to the user. Enter the users first and last name, email address, and select a role. An email will be automatically sent to the new user containing a temporary password. Both pieces of information will be needed for the new user to log into Online Banking.
The new role and user will be visible on the account screen confirming the process is complete. Be sure to log out and log back in to Business Online Banking for all new permissions to be applied.
Log into the Business Admin Widget to view pending transfer requests requiring approval. The master user, or any user given “can authorize” authority can approve or reject the request. All requests expire at 11:59pm of the day submitted if not approved or rejected.
If you have questions or need assistance and the “Help” button does not contain the answers you’re looking for, please contact us at 360-575-5785 for assistance (do not call our switchboard numbers). Due to unusually large call volume, we may need to take your information and get back to you. We will do our best to discuss your options with you and address your needs before the Online Banking upgrade takes place.
Business Shared Access (Consumer Online Banking Only)
After you've set up the guest user confirmation process, you'll want to complete the profile and/or proceed to account access. Widgets within Business Online Banking will or will not display depending on the access you provide the guest user.
Guest user access for Bill Pay:
Guest users who are granted access for Bill Pay will see this widget within Online Banking. Upon clicking the Bill Pay widget, the guest user will be accessing Bill Pay with their own guest user login credentials. The guest user will not see payees or payment history therefore they will need to create new payees.
A guest user for a business must register in the name of the business. This includes placing a "." in the first name field and the business name in the last name field. Payments issued will have the business account contact information on them.
The guest user will have access to set up payees through the Payment Center.
Frequently Asked Questions:
What happens to my Bill Pay information?
If you’re a current Bill Pay user, all your Bill Pay information will be available in the new platform after the upgrade.
What if I’m using Quicken or Quickbooks?
To continue using Quicken, you will need to complete an account deactivation and reactivation process. Visit here for documents detailing how to complete this process. There is a chance that transactional data may be duplicated when your new account is set up. This website also contains a troubleshooting guide with detailed instructions on how to correct any duplicate data. If you have any questions, please call Intuit Customer Service at 1-800-446-8848.
Will I be required to share my log in information with all owners on a membership?
No. Members should not share log in information for accounts with multiple owners. All owners should have their own individual login.
What happens to my scheduled transfers?
All your scheduled transfers were moved to the new platform without interruption.
What happens to my alerts?
Unfortunately, you will need to re-set up your alerts. Please see Notifications/Alerts below for instructions.
First time login for an existing Online Banking user tutorial:
If you are an Online Banking user, but have not logged into our new system, watch this tutorial for steps on how to successfully login.
Forgot your password tutorial:
After you establish login and you forgot your login, you can easily reset your password yourself! Watch the below tutorial for instructions on how to reset your password.