Account to Account (A2A) Frequently Asked Questions
What do I use the service for?
You can use the service to transfer to and from your TLC accounts to your accounts at other financial institutions.
How does the service work?
The service transfers money from one of your accounts to another of your accounts at any financial institution in the U.S. All transfers are processed via the Federal Reserve’s Automated Clearing House (ACH) network. This network is used by financial institutions to process checks and electronic transactions. uTransfer (DPX Pay) submits requests to the ACH network to initiate funds transfers between the accounts you specify.
- How much can I transfer using the service?
- Minimum $20.00 per transfer
- Maximum $500.00 per transfer
- Maximum 3 transfers per day
- Maximum $500.00 per day
- Maximum 6 transfers per week
- Maximum $1,000 per week
What are the fees for using the service?
There are no fees for using the service. If a transaction you initiated fails because you don’t have sufficient funds in your account, or you initiate a transfer on a closed account, there is a $30 failed transaction fee.
What accounts can I use with the service?
You may use your TLC Checking and Savings accounts to set up incoming and outgoing transfers to savings and checking accounts at other institutions.
Can I use my kid's account with the service?
You can set up any account with the service if you are able to prove ownership or control over the account.
How do I set up an account with the service?
Click 'Manage Accounts & People' and Select Type to begin the account setup process. Search for an institution by name and select the institution from the returned list. Enter the account number, select the account type, and enter your name as it appears on the account you are setting up with the service (for joint accounts enter the primary account holder's name).
To ensure that you are the owner of the account the service makes a small trial deposit and then a trial withdrawal from the account within the next business day. The withdrawal is less than a dollar and is never larger than the deposit. Once you know the amounts of the trial transactions, check the 'Bank/Credit Union Accounts' list and click the 'Activate' link. You will be asked to enter the amounts of both transactions. If both values are correct, the account is activated.
Why is trial deposit /withdrawal verification of my account required for account setup?
The trial deposit/withdrawal verification process ensures that the rightful owner is setting up the account with the service. It also ensures that the accounts given are valid.
How do I delete an account after the initial set-up?
You can delete any account from the 'Bank/Credit Union Accounts' list on the 'Manage Accounts & People' page.
How often will I be required have to go through the account setup process for an account?
Account setup and activation is a one time process for each account you set up with the service.
Can I send funds to someone else's account?
No, the Account to Account (A2A) Transfers feature does not facilitate this. However, you can utilize the Person to Person (P2P) Payment feature to send a payment via email or text message.
Can I set up a transfer for a future date?
Yes, you may schedule a transfer for a future date.
Can I set up a regularly recurring transfer?
Yes, you can schedule a recurring transfer by selecting the transfer type and entering the transfer duration.
Can I use the service to transfer money between my own accounts at TLC?
No. Please use Online Banking to complete such transactions.
Can I use the service to transfer money internationally?
How can I move my funds between my accounts held at other financial institutions using the service?
The service can facilitate movement of funds only between your accounts held at TLC and your accounts held at other financial institutions. It does not support direct movement of funds between your accounts held at other financial institutions at this time. You may first move money from an external account to one of your TLC accounts, and then send money from that account to another external account.
How do I transfer funds between my activated accounts?
Just click "Overview", you'll have access to all of your accounts that have been activated. Simply select the accounts you want to use in the 'Transfer From' and 'Transfer To' drop-down list, enter a transfer amount, and follow the instructions.
Once the transfer has been accepted, you will be able to see the transfer’s progress from the 'Recent Transfers' list on the Overview page.
When do you execute my funds transfer request?
Your funds transfer request enters into the ACH system on the same business day as you submitted the transfer, provided you make your transfer request before the cutoff time. Otherwise, the request will be sent the next business day.
Transfers are posted to your account the next business day; however, depending on the financial institution, it may take an additional business day for the transaction to be reflected in your account balance. Once funds are received from your source account, the process is repeated to send the money to the destination account. The process may take three to five business days in order to complete delivery of the funds.
Why don't all of the accounts I've submitted appear on my Accounts list?
Only accounts that are active are displayed on the Accounts list. If you have not already activated the account, please check the status in the Bank/Credit Union Accounts list on the 'Manage Accounts and People' page.
Do account transaction limits and/or fees assigned by my financial institutions apply to Funds Transfer Service transactions?
Yes, in all cases, limits and conditions placed on accounts by individual financial institutions apply to Funds Transfer Service executed transactions. Please note that your external account financial institution may charge any and all fees resulting from such conditions to you. If in doubt, please contact those financial institutions to determine whether restrictions and/or conditions, including fees, pertain to transactions made into or out of any of your accounts.
What should I do if I wish to cancel a funds transfer request?
To cancel a transfer, click the "Cancel" link in the Recent Transfers list on the 'Overview' page. Once you confirm a transfer, there is a limited amount of time in which you may be able to cancel the transfer. Transfers are processed continually throughout the day. You can cancel your request when it is in Pending status, before it reaches 'In progress' status. Once your funds transfer request has been transmitted to the ACH network, you can not cancel the transaction. Your best option is to request a second transfer between the same two accounts sending the funds back to their point of origin (in effect reversing your first transfer).
What should I do if I wish to edit or modify a recurring transfer?
A recurring transfer cannot be edited or modified. You must delete the recurring transfer and set up a new transfer.
How will I know when a transfer is complete?
You can check the status of your request in the 'Transfers, Payments and Donations' list on the History page.
How long does it take to complete a funds transfer request?
It usually takes three business days, but may take as long as five business days. The specifics will depend, in part, on the time of day you initiated the transfer, your previous transfer history with the service, the amount of the transfer, and how quickly your institution updates your account after they receive the funds. Full details regarding your funds transfer requests are viewable on the History page.
3 to 5 business days to complete the service
Day 0: The transfer is accepted. A withdrawal transaction is initiated and sent to the ACH Network.
Day 1: A withdrawal transaction is posted on the source account.
Day 2: A standard, two business days hold is placed to ensure the funds’ availability.
Day 3: The funds are sent to the destination account and will be made available at opening of the next business day.
Please note that a poor transaction history, or no transaction history with the service, may result in an additional one-day hold on transfers, resulting in a total of four business days to complete the service.
Why would an attempted transfer be unsuccessful?
A transfer funds request will be rejected if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:
- Transaction amount exceeds the dollar limit for an individual transaction, total transactions per day, week or month.
- Lack of sufficient funds in the source account,
- Lock placed by a financial institution on one of the accounts, (account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.)
You will be notified by e-mail if a failed ACH "Return" message is received on your transaction. The Return message indicates that the transfer has not been completed. Full details regarding the failed transfer will be available on the History page.
How can I check on the status of my recent transfers?
You can check the status from the 'Recent Transfers' list on the Overview page.
What do the different status designations mean?
Pending: Your request has been received and the system is preparing to initiate the debit (withdrawal) transaction upon acceptance of the (send/receive) payment request.
In Progress: The payment is in progress. You can see more details on the status of the payment by clicking on the Ref # in the 'Transfers, Payments and Donations' list.
Completed: The funds have been sent to the designated account. At this time, the transaction will be reflected in both (source and destination) accounts. Please check your online banking or contact your financial institution to verify the availability of these funds.
Failed: The transfer could not be completed. More details on why the payment failed can be obtained by clicking on the Ref # in 'Transfers, Payments and Donations' list on the History page. Typical causes of failed or returned payments are:
- Lack of sufficient funds in the source account.
- Recipient did not accept payment or request for payment within 7 day limit.
- Source or destination account is closed or was frozen.
- Changes occurred, leading to an incorrect account number or bank ABA routing number.
Occasionally, a return from the ACH system is received, indicating a problem with the transaction after the normal waiting period of two business days. Upon receipt of such error, the transfer is marked as "Completed" and the status changes to Failed.
It is also possible that you'll see a record of the debit on the account statement of your source account or a credit on your destination account. If this occurs, the funds will be automatically credited/ debited, depending on the error.
Cancelled: Your request to cancel the payment has been received. At this time, no further actions will be taken on the payment request.
Where can I find out more about transactions that do not go through?
If a transaction is unsuccessful, the status in the 'Transfers, Payments and Donations' list on the History page is displayed as "Failed." Click the Ref # to see full details about the transfer.